Last updated: 15/10/2023
Fine IT Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information that we gather in connection with our managed IT services, web hosting, web development, and VOIP services. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
1.1. Information You Provide
- Contact information: Name, email address, phone number, and physical address.
- Account information: Usernames, passwords, and other login credentials.
- Billing information: Payment card details, billing address, and financial information.
1.2. Information We Automatically Collect
- Usage data: Information about how you use our services, such as IP addresses, device information, browser type, and pages visited.
- Cookies and similar technologies: We may use cookies and web beacons to collect information about your interactions with our websites and services.
1.3. Information from Third Parties
- We may receive information about you from third-party sources, such as business partners, service providers, or public databases.
2. How We Use Your Information
We use your personal information for various purposes, including but not limited to:
2.1. Providing Services
- To deliver and manage the services you have requested, such as IT support, web hosting, web development, and VOIP services.
2.2. Communication
- To communicate with you about your account, service updates, and promotional offers.
- To respond to your inquiries and requests.
2.3. Compliance and Security
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To protect our services, infrastructure, and users from security threats and fraud.
3. Data Sharing
We may share your personal information with third parties under the following circumstances:
3.1. Service Providers
- We may share your information with trusted service providers who assist us in delivering our services, such as data hosting, payment processing, and customer support.
3.2. Legal Requirements
- We may disclose your information if required by law, to protect our rights, or in response to a legal process.
3.3. Business Transactions
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
3.4. Consent
- We will obtain your consent before sharing your information with third parties for marketing purposes.
4. Your Choices
You have the following options regarding your personal information:
4.1. Access and Update
- You can access and update your personal information through your account settings or by contacting us.
4.2. Marketing Communications
- You can opt out of marketing communications by following the unsubscribe instructions in the emails you receive from us.
4.3. Cookies
- You can manage cookie preferences in your browser settings.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage can be completely secure, and we cannot guarantee the security of your information.
6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through our website or other means. Your continued use of our services after the changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Fine IT Pty Ltd
Suite 317/4 Columbia Ct, Norwest NSW 2153
E: info@fineit.com.au
P: 1800 346 348
Thank you for entrusting Fine IT Pty Ltd with your personal information. We are dedicated to safeguarding your privacy and ensuring the security of your data.